Shipping and Delivery Time

Store Pickup by Appointment Only

At WaxenIt, we offer convenient store pickup for your personalized gifts, candles, and custom chapsticks. To ensure a smooth and efficient experience, all pickups are by appointment only. Once your order is ready, we'll contact you to schedule a convenient pickup time. We look forward to helping you create memorable, customized gifts!

The processing time plus delivery time is 3-5 working days.

Free Delivery within 30 Miles of Ozark, MO

Enjoy free delivery on all WaxenIt orders within a 30-mile radius of Ozark, MO! Whether you're shopping for personalized gifts, candles, or custom chapsticks, we'll bring your order right to your door at no extra cost. It's our way of making your gifting experience even more convenient and memorable.

The processing time plus delivery time is 3-5 working days.

Free Shipping on All Chapstick Orders

At WaxenIt, we offer free shipping on all chapstick orders! Whether you're customizing chapsticks for your business, event, or special celebration, you can enjoy hassle-free delivery right to your door. Shop now and take advantage of this great deal while adding a personal touch to your gift or promotion!

Returns and Exchanges

Return Policy

Refund Policy

If you are not completely satisfied with your purchase, you may return the product within 10 days from the date of purchase for a refund. Please note the following:

• Eligibility: Items must be unused, in original packaging, and accompanied by proof of purchase.
• Return Process: Contact us at contact@waxenit.com for return authorization and instructions.
• Refunds: Refunds will be processed upon receipt and inspection of the returned item, and will be issued to the original payment method within 5-10 business days.
• Shipping fees for returns are non-refundable, and customers are responsible for return shipping costs unless the product is damaged or incorrect due to our error.
  

Exchange Policy

Conditions for Exchange:

1. Eligible Items: Only items purchased directly from Waxenit Candle Co. are eligible for exchange. Personalized or custom-made products, including custom chapsticks and personalized candles, are non-exchangeable unless there is a defect in the product.

2. Exchange Period: All exchange requests must be made within 14 days of receiving your order. Items must be unused, in their original condition, and packaging.

3. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving the item, including a photo of the defect, and we will gladly exchange it for a new one at no additional cost.

4. Shipping Costs: Customers are responsible for any shipping costs associated with exchanging items unless the item was received in a damaged or defective condition.

5. Process:

   • Contact us at contact@waxenit.com to request an exchange and provide your order number, item description, and reason for the exchange.
   • Upon approval, you will receive instructions on how to return the item for exchange.
   • Once we receive and inspect the returned item, we will process the exchange and ship your new product.