Return and Exchange Policies

Returns and Exchange Policy

Refund Policy

If you are not completely satisfied with your purchase, you may return the product within 10 days from the date of purchase for a refund. 

• Eligibility: Items must be unused, in original packaging, and accompanied by proof of purchase.
• Return Process: Contact us at contact@waxenit.com for return authorization and instructions.
• Refunds: Refunds will be processed upon receipt and inspection of the returned item, and will be issued to the original payment method within 5-10 business days.
• Shipping fees for returns are non-refundable, and customers are responsible for return shipping costs unless the product is damaged or incorrect due to our error.
  

Exchange Policy

Conditions for Exchange

1. Eligible Items: Only items purchased directly from Waxenit Candle Co. are eligible for exchange. Personalized or custom-made products, including custom chapsticks and personalized candles, are non-exchangeable unless there is a defect in the product.

2. Exchange Period: All exchange requests must be made within 14 days of receiving your order. Items must be unused, in their original condition, and packaging.

3. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving the item, including a photo of the defect, and we will gladly exchange it for a new one at no additional cost.

4. Shipping Costs: Customers are responsible for any shipping costs associated with exchanging items unless the item was received in a damaged or defective condition.

5. Process:

   • Contact us at contact@waxenit.com to request an exchange and provide your order number, item description, and reason for the exchange.
   • Upon approval, you will receive instructions on how to return the item for exchange.
   • Once we receive and inspect the returned item, we will process the exchange and ship your new product.