Welcome to WaxenIT’s FAQ page! We’ve compiled answers to some of the most common questions our customers have about our personalized, toxin-free candles, custom chapsticks
WaxenIT candles are made from all-natural ingredients, like beeswax and premium essential oils, ensuring a clean, safe burn without the harmful toxins found in many commercial candles.
What ingredients do you use in your custom chapsticks?
WaxenIT chapsticks are crafted with natural ingredients such as beeswax, shea butter, mango butter, avocado oil, and vitamin E to provide moisture without harmful additives.
How do I care for my WaxenIT candle to ensure it lasts longer?
To extend the life of your WaxenIT candle, trim the wick to 1/4 inch before each burn, let the wax melt to the edges of the container, and avoid burning for more than 4 hours at a time.
Can I personalize my order with WaxenIT?
Yes, WaxenIT allows you to upload your own design for custom chapsticks, candles, totes, and makeup bags or choose from available designs to create a unique, personalized gift.
How long does it take to process a custom WaxenIT order?
Custom orders at WaxenIT typically take 5-7 business days, depending on the complexity and size of the order. We keep you updated throughout the process to ensure timely delivery.
Can I create a custom gift set with WaxenIT products?
Yes, WaxenIT allows you to upload your own design for custom chapsticks, candles, totes, and makeup bags or choose from available designs to create a unique, personalized gift.
Bulk and Event Orders
Bulk and Event Orders
Yes, WaxenIT specializes in bulk orders for weddings, corporate events, and party favors. Contact us for special pricing and customization options for large orders.
Do you offer discounts for bulk orders at WaxenIT?
Yes, WaxenIT provides special pricing for bulk orders based on the quantity and level of customization needed. Please contact us for more details on bulk order discounts.
Can I place a bulk order of chapsticks for my business through WaxenIT?
Absolutely! WaxenIT offers custom chapsticks with your business logo, tagline, or design, making them perfect for promotions or event giveaways. Contact us for bulk order inquiries.
Shipping and Delivery
Does WaxenIT offer free delivery?
Yes, WaxenIT offers free delivery within a 30-mile radius of Ozark, MO. For those outside this range, standard shipping rates apply.
Does WaxenIT ship internationally?
Currently, WaxenIT ships within the U.S., but we are working on expanding to international shipping soon. Stay tuned for updates!
How long does shipping take from WaxenIT?
WaxenIT ships most orders within 3-5 business days. For custom or bulk orders, shipping time may vary depending on the specifics of the order.
Candle Care Instructions
How should I safely burn my WaxenIT candle?
WaxenIT recommends always burning within sight—extinguish the candle before leaving the room. Keep it away from flammable objects such as furniture, bedding, and paper.
Can I let children handle WaxenIT candles?
To ensure safety, always keep WaxenIT candles out of the reach of children and pets. Candles should only be handled by adults in a safe environment.
How do I care for my WaxenIT candle after burning?
Allow the wax to fully harden before relighting or touching the candle. Stop burning when there’s 0.5 inches of wax remaining, clean out the vessel, and hand wash it for future use.
Candle Care Tips